That is where every collaboration starts – and we build cloud, security, AI and e-commerce so that they feed into the operation. Not the other way round.
Our team works from Berlin and internationally: IT leads for Italy, Spain, France and the United Kingdom take care of the local markets, while operation, cloud, security and AI are steered centrally. The result is one system that works the same in several markets – not four separate islands.
We are tool-agnostic: Microsoft, Azure, AWS, Fortinet, Proxmox, Magento, Shopify or others – we pick what fits your team and your process. And we are honest when the lever is not in technology right now.
19
Services across the IT stack
18
Specialists on the team
3
International offices: New York, London, Singapore
What we stick to
Operation first, tool second
We do not configure a tool before the process exists. IT glued to a broken process is just expensive infrastructure.
Numbers, not claims
Every service runs on KPIs and reporting: uptime, response time, cost. If we cannot measure something, we say so – and we measure it afterwards.
Tool-agnostic, data-responsible
No partner discount drives our recommendation. GDPR, NIS2 and data security are standard, not an add-on.
Rooted in Berlin, set up internationally
Based in Berlin, with offices in New York, London and Singapore and local IT leads for Italy, Spain, France, the Benelux and Scandinavia – systems work runs centrally from the German team.
How we got here
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Step 1 · Founding
Out of IT services everyday life
Core IT Services was born from observing that most IT budgets flow into licences and tools that end up in broken operating structures. We built the agency that fixes the operation first.
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Step 2 · Focus
IT operation and AI as the core
We deliberately did not position ourselves as a reseller or a cheap helpdesk, but on what makes the difference in the mid-market: managed IT, cybersecurity and AI consulting that interlock – and measure themselves in operation.
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Step 3 · Build-out
Full system from one hand
Around the core we built the full-service offerings: networking, cloud, Office 365, backup, hosting and e-commerce with Magento and Shopify. Everything feeds the same inventory and KPI base – and thus the same numeric truth.
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Step 4 · International
Berlin plus markets
Offices in New York, London and Singapore plus local IT leads for Italy, Spain, France, the Benelux, Scandinavia and the UK rolled the system out across European and international markets – same architecture, local expertise, one report.
Our locations
Headquarters in Berlin, offices in New York, London and Singapore – this is how we work for DACH, all of Europe, the UK, the USA and Asia-Pacific. Same architecture, same KPIs, one report.
Berlin
Germany
Pfahlerstraße 15, 13403 Berlin
New York
USA
590 Broadway, Suite 1200, New York, NY 10012
London
United Kingdom
88 Great Russell Street, London WC1B 3HN
Singapore
Singapore
10 Anson Road, #04-08, Singapore 079903
Why “Core IT Services”?
Because what sits at the centre of every business is not the newest tool – it is the system that turns IT into reliable processes. The name therefore describes no trend, but the architecture: a core (operation, security, data) around which the IT ecosystem organises itself.
What we deliberately do not do
No black-box packages
You always learn what is built and what it costs. If a service does not pay off, we say so – even when we would offer it.
No tool fetish
We do not switch a tool just because it is new. The architecture matters, the tool follows. Partner discounts do not drive a recommendation.
No lock-in through knowledge
Everything we build is documented and belongs to you. You can keep working after every collaboration – without us as a bottleneck.
No gut-feel reporting
Every statement stands on a number. What cannot be measured we declare as an assumption – and measure it afterwards where possible.
Frequently asked questions about us
How big is Core IT Services?
We are a focussed team of eighteen specialists based in Berlin – plus local IT leads in Italy, Spain, France, the Benelux and Scandinavia. We grow through projects, not sales volume.
What sets you apart from a classic IT services provider?
The order: we start with inventory, operation and measurable SLAs – and orchestrate cloud, security, AI and e-commerce around them. Classic providers usually start with licences and look for the operation afterwards. That is the difference when the numbers have to deliver.
Do you only work in the DACH region?
No. Our base is Berlin, but we also work in Italy, Spain, France, the Benelux and Scandinavia with local IT leads – same systems architecture, local market logic.
Do you offer single services without the ongoing operation?
Yes, every service stands on its own. But we are honest when a service delivers little without operation – and recommend the short audit path first, so the setup holds in day-to-day life.
How do you handle NDAs and confidentiality?
Standard: we sign NDAs before the audit, we publish cases and quotes only with written approval, and access to your systems is role-based and documented.
What if after the audit we find the lever lies elsewhere?
Then we say so – even when it does not point to our core task. We recommend the next sensible step (often: backup or MFA first) and you decide. An honest “you do not need that” is explicitly allowed here and happens regularly.
Do you work alongside internal IT teams?
Yes, that is often the best way: we deliver architecture, setups and processes, and your team takes over operation step by step. Or the reverse – we take over what cannot be carried internally. The handover is documented.
What share of the team is permanent staff?
The core functions – operation, cloud, security, AI – are permanent staff in Berlin. Regional IT leads for Italy, Spain, France, the Benelux and Scandinavia work on a long-term project basis. For you the difference is not visible: fixedly assigned, reachable, documented.
Why is the agency based in Berlin?
Berlin is the pivot for DACH: short distances to clients in Germany, Austria and Switzerland, a strong talent pool for IT and cloud expertise, and a price level that lets us staff more specialists and less administration layer. Internationally we work through the local IT leads.
How do you handle sustainability and data consumption?
Our setup is static (Astro, SVG graphics, compressed assets) – the website itself uses few resources. For data transmission we rely on consent-first and minimal tracking, so IT does not come at the cost of privacy.
Do you plan to serve further markets in Europe?
Yes – after DACH, IT, ES, FR, the Benelux and the UK, the Baltic states are the next candidates. Entry happens through a local IT lead and a location page, not through a full branch.
Get to know us through your IT landscape
In the first call we look at your IT, not slides: where the risks lie, what already runs and what pays off quickly.
Request a first call30 minutes, no strings. No pitch – we look at your data.