99.9%
average infrastructure uptime
12,400
tickets per month (handled)
340+
managed endpoints & servers
15+
Markets: DACH, IT, ES, FR, UK & more
4
Offices: Berlin · New York · London · Singapore
24/7
Monitoring & NoC shift
Services for your entire IT stack
Four areas – Advise, Operate, Protect, Web & E-Commerce – from AI strategy and managed IT to cloud, cybersecurity, Office 365 and e-commerce with Magento, Shopify and WooCommerce.
Advise
IT strategy, AI & automation consulting and architecture – the levers before implementation starts.Operate
Managed IT, IT support, networking, cloud, hosting, Office 365, hybrid office/workplace and IT automation in continuous operation.Managed IT Services (MSP)
Your IT on subscription: operation, monitoring & SLA from one hand
Learn moreIT Support & Helpdesk
Helpdesk, remote access & incident management with SLA
Learn moreNetworking & Network Infrastructure
LAN, WLAN, SD-WAN, firewall – planned, built, operated
Learn moreCloud Services & Cloud Migration
Azure, AWS & Google Cloud – migration, operation, cost control
Learn moreManaged Hosting & Server Hosting
Dedicated, VPS & web hosting with SLA, backup & 24/7
Learn moreMicrosoft 365 & Office 365 Services
M365 setup, migration, email, SharePoint & Teams from one hand
Learn moreHybrid Office & Workplace Management
Home office, BYOD & remote access set up as a system
Learn moreProtect
Cybersecurity, managed security, IT & data recovery, backups, compliance and monitoring – so the infrastructure holds when it counts.IT Security & Cybersecurity
Security check, pentest, zero-trust & incident response
Learn moreBackup & Disaster Recovery
Backup strategy, DR plan & restore tests with RPO/RTO
Learn moreIT Monitoring & Observability
24/7 monitoring of servers, cloud, network & applications
Learn moreIT Compliance & Data Protection
GDPR, ISO 27001, NIS2 & industry compliance for IT
Learn moreManaged Security (MSSP)
24/7 monitoring, MDR & threat hunting – security operation without your own SOC
Learn moreIT & Data Recovery (Disaster Recovery)
DR strategy, recovery tests & fail-over restart
Learn moreIT Training & Security Awareness
Team training, M365 know-how & phishing simulations
Learn moreWeb & E-Commerce
E-commerce (Magento, Shopify & WooCommerce) and web & software development – digital systems that hold up in daily operation.Why Core IT Services?
No gut feeling, no black box: four reasons we can give any client – with numbers.
AI & automation first
We do not start with tool purchases but with the process that saves time and money. AI and automation are introduced where they show measurable impact – not as buzzword.
Numbers instead of promises
Before we start we define the KPIs: availability, response times, cost, security. Monthly reporting: what is better, what is unchanged, what is worse – without spin.
Tool-agnostic & GDPR-safe
Microsoft, AWS, Azure, Magento, Shopify or on-premise: we pick based on your process, not on partner discounts. ISO-27001 practice, GDPR and deletion concepts are standard.
Berlin + international markets
Headquarters in Berlin, offices in New York, London and Singapore, teams for DACH, Italy, Spain, France, Benelux, Scandinavia, the UK and the USA. One operation that works the same across markets.
How we work
- 1
Audit & target picture
We analyse IT infrastructure, processes, data and costs – honestly, with numbers instead of promises. The result: a prioritised IT roadmap proposal.
- 2
Build & implement
Cloud migration, networking, security and AI integration go live in clearly prioritised milestones – each with a measurable goal and a defined SLA.
- 3
Operate & optimise
We monitor, harden and scale around the clock. Monthly reporting instead of a black box – with KPIs for utilisation, outages, cost and security.
Results you can see
Our case area with real projects, numbers and setups is continuously growing. Until then: let us talk about your IT landscape – we will show, based on your data, where the levers are.
45-Minute ERP Recovery: Zero Data Loss for Bavarian Manufacturer
Restore 2TB of ERP data in 45 minutes after ransomware. Read how we saved €50k in revenue. Discover our immutable backup strategy.
45 min – Total recovery time
Read the case
Azure Site RecoveryE-Commerce DR Costs Cut 40% via Azure Site Recovery
Cut DR costs by 40% and achieve 15-min RPO. See how this UK retailer automated failover with Azure. Read the case study.
-40% – Disaster Recovery costs
Read the case
Disaster RecoveryLogistics DR: 92% Automated Failover & <15 Min RTO for 50 Sites
Cut RTO from 90 min to <15 min across 50 logistics sites. See how PRTG & Ansible enabled 92% automated failover. Get your audit-ready DR plan.
< 15 min – RTO per site
Read the case
Fresh takes from our insights
Guides and field notes on AI & automation, cloud, networking, IT security, Office 365 and e-commerce – continuously extended by our content agent.
Cut Cloud Waste by 20%: A Data-Driven Cost Optimization Playbook
Stop overpaying for idle resources. Learn how to cut cloud bills by 20% in 60 days using monitoring data, right-sizing, and lifecycle policies.
Read more
Cut Back-Office Costs by 40%: AI Automation Platform Guide for DACH SMEs
Compare Microsoft, UiPath, and n8n on cost, security, and ROI. Discover how to achieve 60-80% efficiency gains in invoice processing today.
Read more
GDPR-Compliant LLM Integration: Cut Legal Risk by 90% with DPA & Local AI
Implement LLMs safely. Learn to use DPAs, SCCs, and local processing to avoid 4% turnover fines. Get the 6-step compliance checklist now.
Read more
Frequently asked questions before the first call
What does a collaboration with you cost?
It depends on scope, infrastructure and starting point – so we do not give a flat rate. Projects (migration, setup, security hardening) are fixed price after the audit; ongoing operation (managed IT, hosting, monitoring) is a monthly package with SLA. In the first call you get a concrete, situation-specific range – no strings attached.
For whom are you the wrong partner?
If you only want a logo on a system without a measurable goal, if the IT must stay a black box on purpose, or if “quickly doing something” matters more than system – then we do not fit. We will tell you beforehand so you save the cost.
Do you work with smaller companies too?
Yes, but focussed: we rather finish one small project properly than run five half-way. Often we start with the single lever that has the biggest impact (e.g. IT support, cloud backup or an AI pilot) and scale based on numbers afterwards.
What does a typical project look like?
First call (30 min.) → audit & proposal (1 week) → implementation in milestones (4–12 weeks depending on service) → operation & optimisation with monthly reporting. Each stage has a measurable goal.
Are you tied to a specific vendor (Microsoft partner, AWS partner)?
No. We are tool-agnostic and work with Microsoft 365, Azure, AWS, Google Workspace, Cisco, Fortinet, Magento, Shopify, WooCommerce, SAP BW and typical monitoring stacks (Zabbix, Datadog, Grafana). The architecture matters – the vendor follows.
What does AI cost with you – is it worth it at all?
We check that in the AI readiness assessment: volume (enough repetitive work to justify automation), data quality (clean, accessible data) and process (clear rules that can be automated). If one is missing, we honestly say what needs to come first. A pilot project usually starts after 4–8 weeks.
How do you handle GDPR and data security?
As standard, not as an add-on: DPA (data processing agreement), deletion concepts, data minimisation, role-based access and documented legal bases are part of every setup. For international markets (e.g. IT, ES, FR, UK) we also maintain the local specifics.
Do you take over existing operations (MSP switch)?
Yes, that is one of our most common entry points: we review existing setups (MSP, hosting, M365, e-commerce), say honestly what works and what does not, and take over in stages – without downtime and with documented handover.
What happens when a system is down?
Then we escalate according to SLA: NoC 24/7, defined response times, documented root causes. In the monthly report we name what happened, what we changed and what is next. No system keeps running blindly just because it “is running”.
Do you work in my market (Italy, Spain, France, the UK)?
Yes. Our base is Berlin, with offices in New York, London and Singapore, and we work with local IT leads across Europe (Italy, Spain, France, Benelux, Scandinavia, the UK) – same systems architecture, local market logic, one shared report.
Ready for IT that pulls?
In a 30-minute first call we check where the biggest levers in your IT are – no strings attached, concrete: cost, risk, roadmap.
Request a call30 minutes, no strings. No pitch – we look at your data.